Services Specialist- Technical Support

Requirements & Summary




Company: Baker Hughes
Skills: Engineering Technician
Education: Bachelors/3-5 yr Degree
Location: Shanghai, China





Join our Digital Solutions Team
As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, control, and inspect assets across many industries. Customers are provided with peace of mind needed to reliably and efficiently improve operations. Our team has a collaborative sales mind-set, a technical understanding of our products, providing highly customisable solutions.
Partner with the best
As a Services Specialist- Technical Support, you will expand our capability of serving our customer on-time. You will play a vital role to in provide our installed base of industrial X-Ray system. You will partner with our collaborative team in Asia.
As a Services Specialist- Technical Support you will be responsible for:
 

Partner with other RSCA within Europe and America to manage the Remote Service case backlog.
Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of issues/queries.
Follow up the issues/queries with the different departments until final resolution/answer and customer satisfaction
Work very closely and globally with the Remote Service team, Field Service and all other involved/required teams to ensure best and timely manner resolution and/or follow/coordinate established escalation paths to support appropriately
Build strong relationship with the different internal teams and the customers
Pro-actively and reactive communication to customers on progress, next steps, changes, requirements...
Ensure proper and clear documentation of all communications from and to customers also all relevant details for the customers and their issues/queries.
Effectively handle queries from the global customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers
Monitor and report metrics and progress.
Proactively communicate to leadership where additional support is needed to obtain faster and better resolutions for customers
Primary territory of responsibility includes China, Asia, India.
Support Channel Partner Service Provider program and other strategic partnership initiatives as directed by the Strategic Partnerships leader.

 
Fuel your passion
To be successful in this role you will:

 
 

Bachelor's degree in Engineering with experience in a technical supporting role or equivalent work experience
Strong oral and written communication skills (English and Chinese required). One additional language of Japanese, Korean, or Vietnamese required.
Strong interpersonal skills, team oriented with willingness to work remotely in a global team.
Experience analyzing technical issues
Experience interfacing with internal and external customers
Experience making quick decisions to adapt to any situation
Fast learner with energy and enthusiasm for customer support
Experience adapting quickly to change and working successfully in an evolving and culturally diverse environment
Willingness and ability to work a flexible schedule.

 
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you!
About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

 



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Shanghai, China Shanghai, China

Engine

Full Time

candidate to apply via our website

Published On 07-06-2022