Technical Support Engineer

Requirements & Summary




Company: Baker Hughes
Skills: Engineering Technician
Education: High School/Secondary
Location: Houston, Texas, United States








Technical Support Engineer Excited by field engineering and real-world problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our Engineering and Service staff to oversee the inspection, testing, troubleshooting, and commissioning of BRUSH Voltage Regulation Systems (AVRs) in power generation, industrial, or marine applications.Partner with the bestThe Technical Support Engineer will be responsible for all aspects of contract set up, maintenance & troubleshooting, system calibration, technical support & documentation including warranty investigations. There will also be a need to support the commercial division to support detailed technical AVR fit and solution discussions when required.As a Technical Support Engineer, you will be responsible for:Performing contract-specific AVR software configuration, commissioning, testing, and validation activities prior to system deploymentSupporting field engineering activities, including installation, startup, commissioning, and customer acceptance testingConducting routine and outage-related maintenance activities to ensure reliable system operationDiagnosing and resolving complex electrical and control system issues using advanced diagnostic tools and methodologiesPerforming inspections to identify wear, corrosion, loose connections, damaged wiring, and component degradationImplementing preventive maintenance programs to improve reliability and reduce equipment downtimeCalibrating AVR systems to ensure proper voltage regulation and optimal equipment performanceProviding technical support to customers and internal teams, including fault analysis, troubleshooting guidance, and technical recommendationsPreparing technical reports covering testing, maintenance activities, system performance, and warranty investigationsEnsuring compliance with safety standards and procedures when working with high-voltage equipment and industrial environmentsManaging projects from concept through commissioning, including planning, scheduling, supplier coordination, and technical oversightActing as a technical liaison with suppliers, customers, and warranty teams to support issue resolution and continuous improvementSupporting commercial teams with technical evaluations, AVR fit assessments, and solution development discussionsFuel your passionTo be successful in this role you will:Have a degree in Electrical Engineering, Electronic Engineering, or a related technical discipline, or equivalent industry experienceDemonstrate proven experience in a customer-facing or supplier-facing technical roleHave hands-on experience working with generator excitation systems, AVR systems, or power generation equipmentPossess strong knowledge of generator controls, excitation systems, and AVR maintenance practicesBe familiar with generator OEM technologies such as BRUSH, GE, Basler, DEIF, Woodward, or equivalent systemsDemonstrate strong time management and multitasking capabilities within a project-driven environmentBe capable of lifting equipment and performing field-based technical activities when requiredPossess strong communication skills and the ability to work independently or within small teamsBe willing to travel to customer sites as business needs requireDemonstrate strong troubleshooting, problem-solving, and decision-making abilitiesTechnical ExpertiseStrong understanding of three-phase electrical systems, power electronics, SCRs, and control loop principlesKnowledge of Self-Excited (Shunt), Auxiliary Winding, and Permanent Magnet Generator (PMG) excitation systemsProficiency with both Analog AVR and Digital AVR technologiesAbility to configure and support protection functions including under-frequency, over-voltage, and under-voltage protectionUnderstanding of generator build-up characteristics and field flashing requirementsFamiliarity with key electrical and electronic components including:Thyristors (SCRs)DiodesPotential Transformers (PTs)PotentiometersCapacitorsVoltage sensing and control circuitsExperience using diagnostic and testing equipment including:OscilloscopesMultimetersInsulation testersWaveform analyzersOEM configuration and diagnostic softwareWork in a way that works for youWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiveWorking with usOur people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.Working for youOur inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsAdditional elected or voluntary benefitsYou will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Services Professional - Customer/Call Center SupportAbout Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet. Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



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Houston, Texas, United States Houston, Texas, United States

Engine

Full Time

candidate to apply via our website

Published On 28-08-2026